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FAQ

How quickly do you deliver in the UK and how much does it cost?


To keep things simple, there is a standard P&P charge of £3.50.


And we offer free postage on all orders above £19.97, so typically just two or three small books.



How much does it cost to deliver to non-UK addresses?


We currently only deliver within the UK.



What if I’m not at home to accept my delivery?


The driver will leave the parcel in a safe place. If there's no safe location, the driver will leave a card or attempt redelivery on another day. If you haven't received your order within 2-5 working days of dispatch and haven’t received a card, please check with your local sorting office to see if they’re holding your parcel.



How do I use vouchers and discount codes?


When you check out simply enter your code in the Promo Code box in the blue Order Summary box.



What methods of payment do you accept?


Payments are processed through Stripe. Please see our Credit Card Security area for more information.



Can I add to an order already placed?


Orders are final once confirmed and adjustments cannot be guaranteed.


If you would like to add items, this might be possible providing your order hasn’t already been processed for despatch.


Please contact our customer service team at hello@booksmakegreatgifts.com with your existing order number and we will see what we can do.



What if I receive a damaged or broken item?


Our warehouse is trained to the highest standard and we always ensure that plenty of packaging is used to avoid breakages and protect the products. Unfortunately, there may be a very rare occasion when an item is damaged upon receipt.


If you receive an item that is not satisfactory please contact our customer service team at hello@booksmakegreatgifts.com with your order details and photos and we will do everything possible to resolve the matter. 


For more details please see our returns policy.

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Books Make Great Gifts!

Books are more than just pages; they are gateways to new worlds, sources of endless inspiration, and companions for life's journey. Share the joy of reading and give a gift that leaves a lasting impact!

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