Term and Conditions

Welcome to Books Make Great Gifts

These Terms and Conditions ("Terms") govern your use of Books Make Great Gifts ("we," "us," or "our") website, products, and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms. Please read them carefully before making any purchase.

1. General

By using our website, you confirm that you are at least 18 years old or have obtained permission from a legal guardian to make purchases. We reserve the right to modify these Terms at any time without prior notice, and it is your responsibility to review them regularly. Your continued use of the site constitutes acceptance of any changes.

2. Product Information

We strive to display accurate product descriptions, images, and pricing. However, we cannot guarantee that all information is error-free or up to date. In the event of an error in pricing or product details, we reserve the right to correct it, even after an order has been placed. We also reserve the right to discontinue any product at any time without notice.

3. Ordering Process

• Placing an Order: When you place an order on our website, you are making an offer to purchase the selected items in accordance with these Terms. Once your order is placed, you will receive an acknowledgment email. This does not mean your order has been accepted.

• Order Acceptance: Your order will only be accepted once we have despatched the items and you receive a confirmation email. We reserve the right to cancel any order at any stage before despatch, particularly in cases where there is a pricing or stock availability issue.

• Cancelling an Order: If you wish to cancel your order before it has been dispatched, please contact our Customer Service team as soon as possible. Once the order has been dispatched, it can no longer be cancelled.

4. Pricing and Payment

• Pricing: All prices displayed on the website are in GBP and include applicable taxes unless stated otherwise. Prices are subject to change without notice.

• Payment: We take payment through Stripe. By placing an order, you agree that the payment method you provide is valid, and you authorize us to charge the total order amount.

• Security: All payment transactions are processed securely. Your payment details will not be stored on our website. For more information, please see our Credit Card Security section.

5. Delivery and Shipping

• Delivery: Estimated times are based on the destination and shipping method chosen.

• Shipping: We are not responsible for any delays caused by courier services.

• Non-Delivery: If your order does not arrive within the estimated delivery time, please contact us for assistance. Claims for non-delivery must be made within 30 days of the order being placed.

6. Returns and Refunds

All sales are final. We only accept returns or exchanges for products damaged in transit or if the incorrect item was shipped.

Refunds and Exchanges

To be eligible for a refund or exchange, please email us within 14 days of your order date, detailing the issue and including photo(s). We will respond promptly to your email and arrange for a replacement to be sent. If a replacement isn’t available, we will issue a full refund.

7. Intellectual Property

All content on this website, including images, product descriptions, logos, and trademarks, is the property of Books Make Great Gifts or its licensors. You are not permitted to reproduce, distribute, or use any content without our express written consent.

8. User Conduct

By using our website, you agree not to:

• Use the website for unlawful purposes or in a manner that could damage or interfere with the site.

• Transmit any harmful code, viruses, or malware.

• Engage in any fraudulent activity or misrepresent your identity.

We reserve the right to restrict or terminate access to our website for anyone found violating these Terms or engaging in unlawful activity.

9. Limitation of Liability

While we strive to ensure a smooth and safe shopping experience, we do not guarantee that the website will be error-free or uninterrupted. To the fullest extent permitted by law, we will not be liable for any:

• Losses or damages arising from the use of the website.

• Indirect, incidental, or consequential damages related to the purchase or use of our products.

• Delay in delivery or failure to fulfil an order due to circumstances beyond our control (e.g., natural disasters, strikes, or supplier issues).

10. Warranties

All products sold are subject to the manufacturer’s warranties, where applicable. We do not provide any additional warranties beyond those offered by the manufacturer. If an item is defective, please refer to our Returns and Refunds section for further instructions.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Contact Information

If you have any questions or concerns regarding these Terms, please contact our Customer Service team at:

• Email: hello@booksmakegreatgifts.co.uk

Last Updated: 20^th September 2024